When a performance issue arises, there are 4 main areas to consider: CPU, Memory, DISK I/O and Network. And time is of the essence. 

Get centralised alerting, escalation, intervention, tracking and reporting tools from a single console view. 

Collect data from many sources: payment logs, system components, application events, log files. Interpret their affect on your service provision. 

Real-time views mean that service levels are always maintained. Historical data mining and reporting capability enables efficient resource allocation and capacity planning. 

Increased depth of monitoring and intelligent data handling provides relevant data. This is available in either real-time or historical formats. Informed decision-making improves your response to problems. Plan improvements for the future. Automate and centralise labour-intensive tasks. Improve resource utilisation and reduces total cost of ownership (TCO). 

Automated alerting to service threats (payment platform, system and application) and SLA violations are available through email, SMS, SNMP trap, script files, batch files.