Customer Communications Management
Efficient, personalised communications—across all channels—with full control and auditability.
Our Customer Communications Management (CCM) services empower UK government departments to design, generate, and deliver documents consistently and compliantly. By centralising content creation and personalisation, communications are more accurate, accessible and easier to manage—reducing manual tasks and supporting regulatory standards.
Centralised Template
Management
Design correspondence templates in a secure environment and deploy them across email, print, web, and other channels—ensuring brand consistency, auditability and CC procurement compliance
Business‑User Friendly
Design Tools
Empower non-technical teams to build, edit and test communications using an intuitive editor—reducing IT dependency and speeding up delivery of communications.Â
Dynamic Personalisation
& Multi‑Channel Delivery
Use embedded logic to tailor messages to individual recipients and automatically deliver them via email, postal print, SMS, PDF or web formats.
Automated Batch and
On‑Demand Generation
Generate high-volume transactional documents or ad hoc messages on demand, all from the same infrastructure—supporting efficient casework and citizen communications.
Secure Archiving &
Traceability
Automatically index and archive every communication, complete with metadata for retrieval, compliance reporting and audit assurance.