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The Sentra Message Tracking application can track individual and multiple messages across multiple messaging domains using the same console, subject to the appropriate data fields being made available. Sentra can track e-mail messages which use the X.400 and SMTP (Internet) protocols. Middleware messaging systems such as WebSphere MQ are also supported. Message Tracking user queries are performed against the central data store using a graphical query builder.
Queries can be as detailed or simple as a user requires. For an e-mail message, typical search details might be Sending Time, Message Identifier, Originator or Recipient address. As searches are performed against a single database, results from many Message Transfer Agents (MTAs) can be displayed in a single view. Furthermore, this is a much quicker process than manually examining message logs, which may be the only viable alternative.
The message results view provides details of all originated messages that meet the search criteria. Drill-down facilities provide recipient and diagnostic information, including all events generated to facilitate delivery of message.
The history pane displays the full life-cycle of a message, including information pertaining to the MTAs through which the message has passed, the reports that it has generated, (i.e. Non Deliveries, Deliveries etc.), and the message IDs that it has had as it has passed through any
e-mail gateways, such as an X400, SMTP gateway.
Summary of Message Tracking Component:
- Enables significantly faster message tracking than provided by alternative methods.
- Messages can be tracked across multiple messaging systems on multiple platforms from a single console.
Sample Screenshots
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