Schofields Insurance - A case study

Schofields Insurance Ltd wished to to improve their marketability through the use of the internet and to enhance their internal processes through a bespoke insurance provisioning system.

Insider was commissioned to design and develop a Holiday Home Insurance database application that would streamline the predominantly paper-based day-to-day operations of Schofields. This would lead to a reduction in the time they spent:

1. transcribing incoming e-mails from their exiting web portal application into policy schedules and a Paradox database, and
2. producting financial reports.

Our solution comprised of two main parts:

1. Public web portal for clearing policy quotes
2. Internal Insurance provisioning system

The public web portal offers:

• Customer details acquisition
• Question & Answer based look & feel
• Quote calculation engine based on Q&A
• SSL Support
• Encrypted quote deliver to internal Insurance Provisioning System (encrypted email)

The Insurance Provisioning System offers:

• Quote processing (Decrypted quotes)
• Policy lifecycle management, from policy clearing to policy renewal
• Document automation (i.e. policy schedules)
• Management/Underwriter reporting
• Claims/Payment handling

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e:go Provisioning

The provisioning system was the configuration component of a unified messaging system that could be a service offered by the e:go consortium. The e:go provisioning system provided a means of configuring e-mail, voice and fax user accounts on several different software and hardware platforms.

The system consisted of:

• a web-based application from which single groups of accounts could be configured.
• an X500 directory schema to store configuration information; the NPLEX Global Directory Server product would be used.
• agent applications to forward data from the X500 directory to the software applications comprising the service.

The provisioning system was later enhanced to include a Billing component based on our Sentra product.

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