Managing Messaging Services

ITL offer e-mail management for many types of mail server running on Windows, UNIX, Linux and HP-NSK platforms. Our e-mail specialists can help to run your service more efficiently and securely.

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Service Level Agreement Reporting

Sentra offers many built in reports to enable your business to produce billing information for your internal e-mail service.

• Generation of reports to show the percentage of mail delivered within agreed service levels.
• Message volumes handled per mail server
• Hourly, Daily, Weekly trends of message volumes
• Top 100 e-mail senders
• Top 100 e-mail receivers
• Top N largest public folders

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Message Tracking

Message tracking is available for many different mail server types

The message tracking facility within Sentra can be utilised to diagnose routing and connection problems on your network.

Our consultants have extensive experience of diagnosing faults within messaging systems using message tracking. 

Many difficult to trace faults can only be resolved when a full graphical picture of an e-mail's route can be seen.

Help to diagnose incorrect email addresses.

Report on Non-Delivery information to trace points of failure and quickly resolve.

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Mailbox Auditing

Mailbox auditing is available on Microsoft Exchange 2000/2003:

• Reports are available to show who has logged on to a users mailbox
• Shows the status of a message - read, unread, deleted, moved and the current folder it is in.
• Track a message that is in a mailbox to see where it originated and who else in the organisation received it.
• Identify messages that have been deleted before they have been read.
• Mailbox statistics show mailbox size and historical usage.
• Auditing can be used to identify incorrect email addresses in your company global address list.

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Product Installation, Training and Customisation

Our Messaging Management specialists can provide advice and training on:

• Planning the deployment of the Sentra Messaging Management Console
• Hardware Configuration
• Designing Alerts and Reports specific to the needs of your organisation and your SLA’s
• Assisting with the deployment and configuration of your messaging platform (MS Exchange/Infonet/Inscibe/Nexor/IsoGate/MSwitch
• Configuration of dashboards for performance monitoring
• Training can be delivered at our Salford offices or at your site
• All training material is prepared and delivered by Sentra Consultants who have at least ten years of IT industry experience
• Hands on labs are included in all our training courses
• All courses offered can be tailored for your specific requirements

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MCSE/MCP/MCSA accredited consultants 

All of our consultants hold industry recognised certification and have over ten years of IT experience.

Contact Us for further information.