Email and Message Monitoring and Tracking

Sentra has been designed to offer a number of different interfaces : Sentra Windows Console The Sentra Windows Console is a single, central console that allows the user to manage all aspects of the messaging environment. The GUI has been designed to be easy to navigate and to allow rapid access to data at all times. A central feature is the Alert Groups View, which provides a topological representation of the systems being managed. At a glance, it enables the user to see any events or problems that have occurred on the overall managed system. The view is easily customisable, and can be configured to represent a logical network topology or a managed service view. The GUI Console 'Explorer' view provides an easy and familiar means of configuring, managing and monitoring one or more subsystems. The console is split into three main categories: Administration – provides access to user and user group management, including specification of user access permissions to key Sentra features. Status – provides access to any of the data captured by Sentra. This includes access to Sentra’s reporting facilities, where users can view reports, or query system data.  Configuration – provides access to extraction program deployment views, and the rules configuration screens.  View a flash demonstration of the Sentra Windows Console   Sentra Web Console Sentra’s web console allows Sentra’s functionality to be accessed remotely through a secure web server using an internet browser. Sentra’s web console supports the concept of real-time digital dashboards. Each dashboard can contain one or more real-time graphical displays of any data that Sentra is configured to capture. Reports can be displayed in Bar, Line, Pie or Table format with the ability to ‘drill-down’ to more detailed information. View a flash demonstration of the Sentra Web Console  Sentra Hypervisor The Sentra Hypervisor provides users with the ability to design and configure their own monitoring views. Users can create their own views which represent key aspects of their business. These views can be configured to highlight system or business problems, and support drilldown capabilities to enable users to link in more detailed technical views. Users can also provide links to dashboard views, or to other web-based third party applications. View a flash demonstration of Sentra Hypervisor  Sentra Dashboard Sentra Web can be configured to provide a permanent display of key aspects of managed service performance. One or more real-time dashboard reports can be displayed, each showing a particular aspect of monitored service performance. Dashboards can be linked together, to provide drilldown capabilities. View a flash demonstration of Sentra Dashboard

Managing Messaging Services ITL offer e-mail management for many types of mail server running on Windows, Unix, Linux and HP NSK platforms. Our e-mail specialists can help to run your service more efficiently and securely.  Service Level Agreement Reporting Sentra offers many built in reports to enable your business to produce billing information for your internal e-mail service. Generation of reports to show the percentage of mail delivered within agreed service levels. Message volumes handled per mail server Hourly, Daily, Weekly trends of message volumes Top 100 e-mail senders Top 100 e-mail receivers Top N largest public folders   Message Tracking Message tracking is available for many different mail server types The message tracking facility within Sentra can be utilised to diagnose routing and connection problems on your network. Our consultants have extensive experience of diagnosing faults within messaging systems using message tracking. Many difficult to trace faults can only be resolved when a full graphical picture of an e-mail's route can be seen. Help to diagnose incorrect email addresses. Report on Non-Delivery information to trace points of failure and quickly resolve.   Mailbox Auditing Mailbox auditing is available on Microsoft Exchange 2000/2003/2007 : Reports are available to show who has logged on to a users mailbox. Shows the status of a message - read, unread, deleted, moved and the current folder it is in. Track a message that is in a mailbox to see where it originated and who else in the organisation received it. Identify messages that have been deleted before they have been read.  Mailbox statistics show mailbox size and historical usage. Auditing can be used to identify incorrect email addresses in your company global address list.   Product Installation, Training and Customisation  Our Messaging Management specialists can provide advice and training on: Planning the deployment of the Sentra Messaging Management Console Hardware Configuration Designing Alerts and Reports specific to the needs of your organisation and your SLA’s Assisting with the deployment and configuration of your messaging platform (MS Exchange/Infonet/Inscibe/Nexor/IsoGate/MSwitch Configuration of dashboards for performance monitoring Training can be delivered at our Salford offices or at your site All training material is prepared and delivered by Sentra Consultants who have at least ten years of IT industry experience Hands on labs are included in all our training courses All courses offered can be tailored for your specific requirements  MCSE/MCP/MCSA accredited consultants All of our consultants hold industry recognised certification and have over ten years of IT experience.